At Cachupo, we are committed to delivering high-quality products to our customers across the United States. Our goal is to provide a transparent, stress-free shopping experience by offering 100% Free Shipping with no hidden fees. Below is the comprehensive breakdown of our shipping operations, timelines, and terms.

1. Geographic Shipping Scope

We specialize in serving the United States market. Currently, we only ship to the 50 U.S. states. We do not provide international shipping to other countries or U.S. territories (APO/FPO/DPO addresses) at this time. This focus allows us to maintain consistent delivery standards and reliable tracking for our domestic customers.

2. Shipping Costs & Fees

Standard Shipping: FREE on all orders.

Minimum Purchase: No minimum purchase is required to qualify for free shipping. Taxes & Duties: For domestic U.S. orders, all prices displayed on our website include applicable shipping fees. Sales tax (if applicable) will be clearly calculated and shown at the final checkout page before payment.

3. Order Processing & Handling Time

Before an order is shipped, it undergoes a meticulous processing phase:

Handling Time: 1–3 business days (Monday to Friday).

Process Includes: Payment verification, quality control, sorting, and professional packaging.

Orders placed after 5:00 PM (EST) on Friday will begin processing the following Monday.

4. Transit Time & Delivery Estimates To maintain our Free Shipping model and provide competitive pricing, we utilize a global supply chain. This means your products are dispatched directly from our international fulfillment centers.

Total Estimated Delivery Window: 7-14 business days. Please note that these are estimated windows. While 95% of our orders arrive within this timeframe, delays can occasionally occur due to extreme weather, carrier bottlenecks, or federal holidays.

5. Order Tracking & Notifications We believe in keeping you informed every step of the way:

Order Confirmation: Immediately after placing an order, you will receive an email.

Shipment Confirmation: Once your package leaves the warehouse, we will send an email containing your Tracking Number and a link to the carrier’s website.

Tracking Updates: Please allow 2–5 days for the initial tracking data to appear in the carrier's system after receiving your confirmation email.

6. Delivery Address Requirements

It is the customer's responsibility to provide a complete and accurate shipping address.

We cannot redirect orders once they are in transit.

If a package is returned to us due to an incorrect address provided by the customer, the customer may be responsible for the cost of reshipping.

7. Damaged, Lost, or Missing Packages

Your investment is safe with us.

Lost in Transit: If your package has not been delivered within 25 business days, please contact us. We will initiate a formal investigation with the carrier.

Damaged on Arrival: If your product arrives damaged, please take clear photos and contact us at support@cachupo.com within 48 hours of delivery. We will arrange a replacement at no extra cost.

8. Multiple Shipments

If you order multiple items, they may occasionally be shipped in separate packages from different fulfillment centers to ensure the fastest delivery possible. You will receive separate tracking numbers for each package.

9. Contact Information for Shipping Inquiries

For any questions regarding your order or shipping status, our dedicated support team is available:

 Email: support@cachupo.com 

Phone:  +1 (208) 969-5328 

Address: 113 South Gillette Avenue, Gillette, WY 82716

Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (EST)

At Cachupo, we are committed to providing a premium shopping experience. We understand that on rare occasions, a product may not be the perfect fit for you. Our Return & Refund Policy is designed to protect our customers and ensure a fair, transparent, and easy resolution for every situation.

1. 30-Day Customer Satisfaction Guarantee We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To ensure a smooth return process, the item must meet the following conditions:

The item must be in its original condition (unworn, unused, and unwashed).It must be in the original packaging with all tags and labels attached. You must provide the order number or proof of purchase.

3. Damaged, Defective, or Wrong Items

We take great care in sourcing high-quality products, but we understand that mistakes can happen during transit or manufacturing.

Inspection: Please inspect your order upon delivery.

Reporting: If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours at support@cachupo.com.

Resolution: For damaged or incorrect items, we will provide a 100% Free Replacement or a Full Refund. You will NOT be responsible for any additional costs in these cases.

4. Return Process - Step by Step

To initiate a return, please follow this official procedure:

Email Us: Send a return request to support@cachupo.com with your order number and the reason for the return.

Approval: Our team will review your request within 24–48 hours.

Shipping Instructions: Once approved, we will provide you with the authorized return shipping address.

Note: Items sent back to us without prior authorization will not be accepted.

5. Return Shipping Fees & Restocking Fees

Defective/Wrong Items: If the return is due to our error, Cachupo covers 100% of the return shipping costs.

Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size/color, the customer is responsible for the return shipping charges.

Restocking Fee: We believe in fair pricing. Therefore, we DO NOT charge any restocking fees.

6. Exclusions (Non-Returnable Items)

For health, hygiene, and safety reasons, we cannot accept returns on:

Personal care goods (such as beauty products or intimate items).

Custom-made or personalized products.

Final sale items or gift cards.

7. Refund Timeline & Notification

Once we receive and inspect your returned package, we will notify you via email.

Approval: If the return meets our criteria, your refund will be processed immediately.

Credit: The refund will be applied to your original payment method (Credit Card, PayPal, etc.).

Timeframe: Please allow 5–10 business days for the refund to reflect in your bank statement, depending on your financial institution’s processing times.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Our Dedicated Support Team

If you have any questions regarding our policies, our team is here to help you:

Customer Support:

support@cachupo.com

Phone +1 (208) 969-5328

Address: 113 South Gillette Avenue, Gillette, WY 82716

Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)